FAQ's

I NEED TO KNOW SOMETHING

 

Order Questions
Community Questions
Blog Questions
Brand Questions

 

ORDER QUESTIONS

Shipping

Shipping destinations:

  • We ship both locally and worldwide.

Shipping times:

We ship with Royal Mail

  • For UK Deliveries 1-2 days.
  • For Local Deliveries, same day to next day delivery
  • For International Deliveries, these can vary

Shipping cost:

  • UK orders over £50 will have free delivery! Crazy I know!
  • Local Deliveries are free
  • If you really want, feel free to come pick your fire products up- just send us a message.
  • Shipping Costs vary dependant on the size of the parcel. For example, a short sleeve can fit in a Large Letter, compared to a Hoodie which will have to be a Small Parcel.

International Taxes

Chances are, you wont be affected by this shit, BUT.

There is a very small chance you might be, so make sure!

*Parcels are shipped from the UK.*

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

  • The customs value is made up of:
  • the price paid for the goods,
  • the insurance cost,
  • the shipping cost.

How can I track my order

We offer two ways to track your order, well 3 (if you include messaging us and actually asking us haha), at checkout you will be asked if you want to track your order via:

  • Facebook Messenger
  • Text Message (SMS)

via these two methods, you will get updates each time the status of your parcel changes. These will only apply actual postage notifications if you select tracked shipping. Otherwise you will just been notified it has been posted.

 

Do You Have a Customer Loyalty Scheme?

At CECO we love rewarding our customers. We dont think theres a better way to get repeat customers than offering awesome products, and rewarding customers for their loyalty.

As it stands we don't have an official customer loyalty scheme. As were a small brand, we take the time to review and thank each customer, and can easily identify when somebody is a loyal customer. We will personally reach out to these legends.

 

COMMUNITY QUESTIONS

No questions so far... *que tumble weed*

 

BLOG QUESTIONS

Can I Be A Guest Writer On The Blog

Yeah brah.
Hit us up, if theres anything you think the fans of CECO would be interested, we will get you on the blog! 

 

BRAND QUESTIONS

How Do You Pronounce "CECO"?

How do you Pronounce CECO?

"See-So"

 

What Does CECO Mean?

A question as old as time itself. What does this all mean.

Well, CECO originated from my parents. My dad has always been one for random as fuck nicknames, and an offshoot of the name Coby was Ceco.

And here we are today.

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